Alex's Lemonade Stand Foundation (ALSF) emerged from the front yard lemonade stand of 4-year-old Alexandra “Alex” Scott, who was fighting cancer and wanted to raise money to find cures for all children with cancer. Her spirit and determination inspired others to support her cause, and when she passed away at the age of 8, she had raised $1 million. Since then, the Foundation bearing her name has evolved into a national fundraising movement. Today, ALSF is one of the leading funders of pediatric cancer research in the U.S. and Canada raising more than $300 million so far, funding over 1,500 research projects and providing programs to families affected by childhood cancer. For more information, visit AlexsLemonade.org. 

Job Summary

A diagnosis of childhood cancer impacts the whole family, not only emotionally but financially as well. It is always unexpected and unplanned. There is a network of organizations, including Alex’s Lemonade Stand Foundation, with programs and resources to support families. However, as families learn of a diagnosis and subsequent treatments and challenges, it can be overwhelming and hard to navigate. ALSF’s Resource Navigator role is a vital part of the ALSF Family Services team and will be responsible for helping to bridge the gap between available resources (ALSF and other support) and families in need. 

Location

ALSF is headquartered outside of Philadelphia in Bala Cynwyd, PA. This is a full-time position with a minimum of 3 days in the office. 

Responsibilities include:

• Provides direct case management, resource sharing and application assistance to families.
  • Responds to family inquiries, listens to the family’s story and experience; identifies specific needs including emotional, financial, education, information needs, and family/sibling well-being. The resource navigator creates a personalized list of possible organizations to help, initiates contact with the organizations on behalf of the family to understand application process and follows up to secure assistance.
  • Frequently works with the hospital social work team to review family needs, previous support received and available resources. Remains mindful of social work role and collaborates as requested/needed. 
  • Builds network of local and national resources to understand mission and criteria of available service for families.
  • Assists with requests for identifying clinical trials when appropriate and works with Research Program Director to provide a list of clinical trial options to families. 
  • Tracks referrals completed and support received.
  • Regularly follows up with families connected to resources to check in and provide additional support.
• Responsible for the maintenance of the Resource Directory tool/ Pathfinder
  • Ensures the directory is accurate and up to date and organization information and contacts are current.
  • Connects and networks with organizations to add/grow the directory.
• Shares the resource directory with other organizations and hospital social work teams to assist supporting family needs; networks with other organizations.
  • Shares and promotes the resource directory tool to hospitals.
  • Serves as an available expert to help social workers identify resources. 
  • Responds to all social work inquiries about help locating organizations.
• Responsible for overseeing the lifeline fund, reviewing families to assist, and managing the application process from start to finish.

Requirements

• Minimum of 3-5 years case management experience required
• BSW or similar human services degree or equivalent experience
• Database experience
• Customer Service expertise

The successful candidate will thrive in ALSF’s fast-paced, unique environment and will have the opportunity to make significant contributions to our mission of changing the lives of children with cancer and their families. This full-time opportunity offers a competitive salary and benefits package.